RETURN POLICIES

-No Refunds
-Returns are for Exchange or Store Credit Only, Within 30 Days of Purchase.
-Post-Sale Modifications, Such as Resizing, are Subject to Additional Shipping Charges.

-ALL 14k Gold Purchase are Final and are NOT Eligible for Return or Store Credit.
-Please Confirm Sizing, Length, Colors, etc. for Accuracy Before Ordering.

Contact Us

ORDERS PLACED TODAY WILL SHIP

ON OR BEFORE MONDAY, OCTOBER 9TH!

When Your Order Will Be Ready And Rush Dates

Each day we post an "Order Due Date" on our Home Page & Below.

ORDERS PLACED TODAY ARE EXPECTED TO SHIP:

ON OR BEFORE MONDAY, OCTOBER 9TH!

This date anticipates when orders placed "today" will be ready to ship. This date is not a promise of when you will receive your mailed package. If you have a special target date which you would like to receive an order, please contact us prior to placing your order and we will be glad to confirm shipping specifics with the shipping provider of your choice. If you need your order ready earlier than the posted Due Date; simply email us with your request and we will schedule your RUSH DATE.

(There is no additional charge to have an order "Rushed".)

EMAIL: blackmountaingallery@gmail.com or 9678101@gmail.com

If you have a fast approaching need for an item, remember, the sooner you order, the sooner we can get your items to you�do not assume we will have all of your items in stock. Also, realize that weekends, seasons and holidays can all affect the speed and efficiency of the mail service providers; be sure to select your provider and service with these factors in mind. Finally, the suggested shipping times below indicate the estimated time of shipping from our facilities to your door, once the order has been filled, not from the time the order was placed. Please keep all of these aspects in mind when ordering and select your preferred method of delivery accordingly.

WEB SPECIALS ARE HALF OFF!
50% All Year Long!

<<<<<See The Web Specials in
<<<<<OUR PRODUCTS BAR (to left).

DO YOU NEED YOUR ORDER RUSHED?
JUST CALL OR EMAIL US THE DATE
YOU NEED YOUR ORDER SHIPPED OUT.

Simply Submit Your Desired Rush Ship Date In The "Comments" Box When Checking Out.
Already Checked Out?
Feel Free To Email Us Your SHIP RUSH DATE For Approval!

WE'LL GET BACK TO YOU WITH A RUSH DUE DATE CONFIRMATION AS SOON AS POSSIBLE.

INTERNET ORDERS & QUESTIONS:

EMAIL US AT:

blackmountaingallery@gmail.com
OR
9678101@gmail.com
(Emails Monitored and Responded to 24 Hours a Day.)

CALL US AT:

919.967.8101
Phones Staffed
Monday -- Friday
10 am -- 3 pm Eastern Time
(Please Leave a Message at All Other Times, We Will Get Back With You.)

CLEANING & REPAIRS

CLEANING & REPAIR INFORMATION

Cleaning & Repair Information
(Click Here)
Or Visit the "Use and Care of Your Jewelry" Link
Using the "information" Link at the Top of This Page

PURCHASE RETURN SHIPPING, CLEANING & REPAIR SERVICES

Purchase Return Shipping, Cleaning & Jewelry Repair Services
(Click Here)
Or Visit "Shipping Charges Repairs/Exchanges"
at the Bottom of the "Our Products" Bar (to left)

SHOP WITH US ON LINE AND BY PHONE!

OUR MEADOWMONT STORE IS OFFICAL CLOSED.
WE HAVE GONE COMPLETELY ON LINE!

SEND ALL
REPAIRS, RETURNS & CORRESPONDENCE TO:

Black Mountain Gallery
PO Box
5347
Sanford NC 27331


QUESTIONS?

  • ORDERS
  • SPECIAL ORDERS
  • ORDER STATUS
  • SIZING ISSUES
  • SHIPPING DATES
  • RUSH DATES
  • CORRECTIONS
  • COMPLAINTS

EMAIL ALL OF YOUR CONCERNS TO US AT:

blackmountaingallery@gmail.com
9678101@gmail.com

919.967.8101 telephone

BMGNC.COM!

We Are Now Entirely ONLINE!

We Are Excited To Announce that as of the close of business December 24th, 2010 we have gone completely web-based!

After 36 years of operating a brick-and-mortar store front, we have been able to become an entirely online business in order to meet the needs of our customers around the world. By doing so, we have been able to reduce expenses in a climate that has seen gold & silver prices triple and even quadruple. We are also glad to be able to offer reduced shipping and even free shipping!

We are looking forward to the 2012 Mother's Day Bracelet Free Drawing, many more free Weekly Winners and site-wide Half Price Sales!

Many, many thanks to all of our thousands of amazing customers who make up our Black Mountain family for making this move possible!